Refund Policy

Hotel Guptaji – Always Pure
Effective Date: 27-06-2025

At Hotel Guptaji, we are committed to delivering fresh, hygienic, and high-quality sweets and food products to our valued customers. However, due to the perishable nature of our items, our refund policy is carefully structured as follows:

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1. No Refund on Perishable Items

• All sweets and food items are non-refundable once sold, due to hygiene and food safety standards.

• We do not accept returns or offer refunds for items purchased unless there is a valid reason as mentioned below.

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2. Damaged or Incorrect Product

• If you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of receiving the order.

• Evidence in the form of photos/videos must be shared via WhatsApp or Email for verification.

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3. Order Cancellation

• Cancellations are allowed only if the order is canceled within 1 hour of placing the order and before the product is dispatched/prepared.

• Once the preparation or dispatch has started, cancellation and refund will not be possible.

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4. Refund Process

• If your refund is approved (due to genuine issues like damage or wrong item):

  • It will be processed within 7 business days.

  • Refund will be made to the original payment method or via bank transfer, depending on the payment mode.

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5. Contact Us for Support

For any refund-related queries, please contact:
📞 Phone: +91 9825591916
📧 Email: info@hotelguptaji.com
📍 Address: Hotel Guptaji, Near Railway Station, Palanpur - 385001